Network Rail signs agreement to prevent discrimination against disabled people (Network Rail section 23 agreement)
Network Rail’s North West route entered a legally binding agreement with us after it failed to make reasonable adjustments for disabled users during a refurbishment.
Helping the Scottish Legal Aid Board embed equality into its work (Section 23 agreement with Scottish Legal Aid Board)
The Scottish Legal Aid Board (SLAB) signed a legal agreement us, committing them to improving their assessment and review of the impact of their policies on people with protected characteristics which put equality considerations at the centre of their work.
In August 2020, the Department for Work and Pensions (DWP) entered into a legally binding agreement with us to improve support for deaf customers accessing its services by telephone, and to improve its approach to providing reasonable adjustments for other disabled customers. The agreement was for a period of 12 months and has now concluded.