Helping disabled tenants to make reasonable adjustments to their homes (Andrew Smailes, Stacey Poyner-Smailes and Clewer Court Residents Ltd )
A disabled woman needed to make reasonable adjustments to her home, but because she was renting, they were refused by the landlord. We successfully funded this case to clarify whether a term in the lease prohibiting alterations is contrary to the Equality Act.
In August 2020, the Department for Work and Pensions (DWP) entered into a legally binding agreement with us to improve support for deaf customers accessing its services by telephone, and to improve its approach to providing reasonable adjustments for other disabled customers. The agreement was for a period of 12 months and has now concluded.