Hillingdon Council’s housing rules said that a person must have lived in the area for at least ten years before they could apply for a house. The council refused two people, a refugee who had been given permission to stay in the UK and an Irish Traveller, on these grounds. We saw this as discriminatory and we intervened in their cases in the Administrative Court and the Court of Appeal.
In August 2020, the Department for Work and Pensions (DWP) entered into a legally binding agreement with us to improve support for deaf customers accessing its services by telephone, and to improve its approach to providing reasonable adjustments for other disabled customers. The agreement was for a period of 12 months and has now concluded.