DWP signs legally binding agreement to improve equality and diversity in the workplace (Department for Work and Pensions section 23 agreement)
The Department for Work and Pensions (DWP) entered a legally binding agreement with us after a former DWP employee won her claim of direct discrimination on the basis of age and race, racial harassment and victimisation.
Network Rail signs agreement to prevent discrimination against disabled people (Network Rail section 23 agreement)
Network Rail’s North West route entered a legally binding agreement with us after it failed to make reasonable adjustments for disabled users during a refurbishment.
In August 2020, the Department for Work and Pensions (DWP) entered into a legally binding agreement with us to improve support for deaf customers accessing its services by telephone, and to improve its approach to providing reasonable adjustments for other disabled customers. The agreement was for a period of 12 months and has now concluded.